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Product Returns

Refund Policy
Under the Distance Selling Regulations:

You are entitled to a full refund including the initial delivery charge if you return a product, or inform the retailer that you want to return the product, within 15 working days.

If you have bought a product and you are not satisfied - you can return the product to our Online team and we will exchange or refund your order.


We will refund the delivery charge you will have initially paid for your unwanted order. This is only eligible to customers returning the full order, within 15 days

Cost of returning the goods
The cost of returning any unwanted product, for an exchange or a refund, will be at your charge.

If your order is faulty, Burn Technology LTD will pay for the cost of return. Please contact us to organise this return.

Condition of returns
Following our Terms & Conditions, you must return the product in perfect condition. The product must not be used or damaged - and in the original packaging.
If your product is not in this condition, this will void your Return request

Please complete the form below to request an RMA number.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below: